Eligible plan required. Free upgrade for standard installation only. If you leave within 24 months, return your modem or pay a $200 non-return fee.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
Get your modem in 1-3 days, metro areas.
Enjoy month-to-month freedom. Cancel anytime.
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Telstra home internet plans include a modem for use. For new services. If you leave within 24 months, simply return your modem or pay a non-return fee ($200 for Smart Modem and $400 for 5G Internet Modem).
Essential nbn®
Enter your address to find the perfect plan for your household.
Get your modem in 1-3 business days metro and up to 5 in rural areas.
Just follow the easy setup guide, then manage your service.
If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations.
Earn Telstra Plus points to spend on goodies.
You can change plans monthly to suit your needs with our no lock-in contracts.
Check usage, pay bills, redeem offers, and add entertainment
We will usually get your Telstra internet plan connected in 3-6 days after processing your order. You'll receive a reference number to track your order. Expect your Telstra Smart Modem in 1-3 days metro or 3-5 days regional. A technician may visit for new connections if you’ve not had a previous connection, with possible charges.
Self install your modem for $0
Your Telstra internet plan includes an easy to install Wi-Fi 6 modem which you can set up yourself.
View internet plans
Professional install
You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $299.
Additional costs apply for non-standard installations if you have complex cabling requirements.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you , and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
The nbn upgrade is a free connection upgrade to Fibre to the Premises (FTTP) technology provided by nbn co ltd.
It gives you access to choose higher speed home internet plans, which will allow you:
To get the upgrade from nbn co ltd. you need to be on an FTTC or FTTN connection in a selected area and meet the nbn requirements for eligibility.
To find out if you're eligible, enter your address in the address checker at the top of the page. If you are eligible, you’ll see a message telling you the upgrade is available. The next steps are easy:
The free nbn fibre upgrade is for standard installation only.
Our home internet plans are flexible, allowing you to switch plans as your requirements evolve. If you leave within 24 months, simply return your modem, or pay a $200 non-return fee.
Absolutely! If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations. For new Telstra Home Internet customers.
